Yes, there is a delivery charge. The charge is determined by
ZIP code in the Dallas/Fort Worth area. The delivery charge does not
include set up and break down of the rented items. Rental Items
will be dropped off to the nearest and convenient ground level or
loading dock. Please call for rates on special situations.
Our drivers are instructed to stack rentals in a mutually convenient
place and should be ready for pickup the same way.
What about delivery and pickup after-hours,
weekends and holidays?
Yes, this service is available for an additional fee and provided we
have advance notice. Some restrictions apply so please call for details.
Can you deliver without my being there?
Yes, provided that we can leave equipment in a garage or a covered
porch and you have already signed and faxed back a rental contract to
our office. Commercial locales require receipted delivery by a dock
master or authorized person.
What is your cancellation charge for orders?
50% cancellation fee will apply on all orders if cancelled within 72
hours of the event.
Will your delivery driver carry tables & other
rentals into my house, downstairs etc.?
No, we cannot do this for insurance and liability reasons. Our
delivery personal will stack them in a mutually convenient location and
pickup them up from the same point. Most often this would be your back
yard or front door. Anything beyond that is your responsibility.
Do you set up the tables and chairs?
This service can be provided for an extra fee depending on the time
of year and the scope of what is required. Please call our office for
information.
Do I have to wash the linen?
No. They will be laundered anyway so just shake it out to remove any
debris. Don't pack them in a plastic bag if they are wet because they
*will* mildew over the course of a weekend. If any linen or skirting is
damaged, burned or gets mildewed you will be responsible for the
replacement cost of that item.
What about losses?
Breakage, missing or weather damaged items are charged at retail
replacement value. A damage waiver fee of 10 % is available for tools
and equipment excluding dishware, glassware and flatware. Please call
our office for details concerning your specific rental order.
Do I have to wash the dishware, glassware,
flatware?
No, but rinsing and/or scraping them free of food and debris is
required. Cleaning charges will apply if the items are not returned in a
reasonably sanitary condition. Some items may require a cleaning deposit
(such as stock pots or chafer dish inserts)
How many glasses do I need?
The rule of thumb is a glass and a half per person.
I've got a price from a competitor and its lower,
will you match it?
Yes as long as it is reasonable in nature and the products you're
comparing are the same. The truth is that's usually not the case and
especially for commercial or large scale productions you should know
what your suppliers track record is. Not everyone has done what we have
over the last 20 years or has the design knowledge and experience to
complete your event needs and execute them in a safe and professional
manner. If prices are significantly different there's usually a reason.
Ask why before you compare on price alone.
