Customer Service Rep Job Opening

We are seeking energetic, flexible, motivated person who has experience in retaining present customers as well as attracting new potential customers by answering product and service questions; suggesting information about other products and services. Below is a list of expected job duties and skills/qualifications needed for this position.

Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Answer Phones

Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Requirements:
Should have a minimum of three years sales experience. Must be proficient in all aspects of their job i.e. Must be able to type, as well as be efficient in Microsoft Word, Excel, and Outlook. Positive Attitude Everyday